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Contact us
Contact us
If you have any queries or require additional information, please contact our Customer Care team.
Customer Care
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Phone
| Coles Group Source™ |
| Within Australia: |
1300 306 397 |
| International: |
(+61) 3 9420 4816 |
| Gold Coles Group Source™ |
| Within Australia: |
1300 552 710 |
| International: |
(+61) 3 9420 4813 |
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Opening hours (AEST)
| Monday - Friday: |
8.00am - 9.00pm |
| Saturday: |
8.00am - 8.00pm |
| Sunday: |
8:30am - 8.00pm |
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Postal
Customer Care
GPO Box 236E
Melbourne
VIC 3001
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Lost or Stolen cards
| Call immediately: |
24 hours a day, 365 days a year |
| Within Australia: |
1800 005 809 |
| International: |
(+61) 3 9420 4818 |
Coles Group Source MasterCard FlyBuys enquiries
| Monday - Friday:
| 8.00am - 5.30pm (AEST)
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| Within Australia: |
1300 360 888 |
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MasterCard Global Services
For MasterCard Global Service enquiries (+1) 636 722 7111.
Gift Reminder and Advisory Service
| Monday - Saturday: |
8.00am - 8.00pm (AEST) |
| Within Australia: |
1300 304 610 |
Complaints
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Please help us improve our service to you.
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Please talk to us first
Once we are aware of your concern we expect all our staff will take the appropriate steps to address your concerns straight away.
If the staff member is not able to resolve this with you the matter will be referred to our Customer Resolutions team. Customer Resolutions will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
Contact the GE Customer Resolutions team:
572 Swan Street,
Richmond, VIC 3121
Australia.
Phone: +61 1300 369 340
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